吳孟昇
吳孟昇
產品知識服務模式、系統架構與實現技術研發
Development of a Product Knowledge Service Model, System Framework and Enabling Technology
產品生命週期, 產品知識服務, 知識管理, 專家推薦, 知識諮詢
Product lifecycle, Product knowledge service, Knowledge management, Expert recommendation, Knowledge consultation
傳統的商業模式主要著重於提供產品或服務給顧客，然而隨著顧客對產品與服務知識的需求日益提升，此舉已無法滿足知識經濟時代顧客之需求。因此，有效地獲取、累積、儲存與應用知識以提供產品知識服務給顧客，將為企業成功之重要條件。
本論文之目的係以產品生命週期與其供應鏈為主軸設計一產品知識服務模式，並以此模式為基礎設計產品知識服務之系統架構以及發展核心技術，以滿足產品生命週期與其供應鏈各活動上參與者對產品相關知識之需求，進而有效縮短產品設計與開發之時程。
針對上述研究目的，本研究將(i)設計一產品知識服務模式，(ii)設計一產品知識服務系統架構，(iii)發展一產品經驗知識諮詢之專家推薦機制以及(iv)實作一產品知識服務系統與產品經驗知識諮詢之專家推薦機制。
Conventional business models focus on providing end products and services regardless of product- or service-related knowledge. Such models are unable to meet customer requirements in a knowledge economy. Therefore, to effectively capture, accumulate, store and apply knowledge to provide product knowledge service to customers is central to enterprise success.
This study designs a novel product knowledge service model based on a product lifecycle and its supply chain, and then develops the product knowledge service system framework and the core technologies. In this case, this study can satisfy the product knowledge requirements of all participants associated with a product lifecycle and its supply chain, to effectively reduce product design and development time.
The objective can be achieved by (i) designing a product knowledge service model, (ii) designing a product knowledge service system framework, (iii) developing an expert recommendation mechanism for product empirical knowledge consultation, and (iv) implementing a product knowledge service system and a expert recommendation mechanism for product empirical knowledge consultation.
Web Services為基之跨企業動態工作流程整合架構設計
Design of a Web Services-based Framework for Multi-Enterprise Dynamic Workflow Integration
軟體代理人, 工作流程, 動態工作流程, Web Services
Software Agent, Web Services, Dynamic Workflow, Workflow
全球化的競爭改變了經濟面貌，企業間的供應鏈由昔日的固定模式演化為動態的競合關係，虛擬企業與B2B商務模式已成為近年企業轉型之主要方向；而其成敗的關鍵，則繫於『跨企業動態工作流程』之整合。目前工作流程管理系統所支援之工作流程多侷限於企業內部，再加上流程為固定模式，無動態性，無法因應聯盟成員之變更而彈性修改流程，使效能大打折扣。
為此，本研究以B2Bi模式為基礎，運用物件導向技術，參酌WfMC工作流程參考模式並加入動態特性，設計一『跨企業動態工作流程整合模式』，使企業工作流程更具彈性。再依Web Services架構及軟體代理人(Software Agent)技術，設計一支援跨企業動態工作流程整合系統之核心元件，使具備決策及自主能力之特性，並擁有存取XML檔案之功能，使檔案、文件得以跨企業、跨系統傳輸。
由本元件建構之跨企業動態工作流程整合系統，將可協助企業內外工作流程之整合，以利縮短作業之等待時間，改善資料、資訊搜尋費時等缺點，進而提高整體企業聯盟之營運效益。
The globalization competition has changed the economical condition; the fixed supply chain of enterprise has been evolved into the dynamic competition-cooperation relationship. The virtual enterprise and the B2B commerce model have been already became the major directions of enterprises translation in recently; its success or not were related with the integration of "multi-enterprise dynamic workflow". At present, the workflow that was supported by the workflow management system has many limits inside the enterprise, and it is a fixed patterns no dynamic. It can’t changed to be more flexible modify flow with the alliance member that make a great discount of its efficiency.
Therefore, this research is based on the B2Bi model, using object-oriented technique, referring WfMC workflow model and add dynamic designs a "multi-enterprise workflow integration model" which make the enterprise workflow more flexible. Then, the technique of Web Services frame and Software Agent design a core component of multi-enterprise dynamic workflow integration system which make it have decision and independent ability and have a function to reserve XML file. It makes the files and documents can transmit across enterprise and system.
The multi-enterprise dynamic workflow integration systems that build by this component will assist the workflow of enterprises in integration. It can reduce the time for waiting the work, improve the defects of data and information explore and so on, and advance trading benefit of all enterprises league.